Update Thursday 7th January 2021:
The tearoom and visitor centre are currently closed. We will provide appropriate updates regarding re-opening here and through our Facebook page.
Our mail order service continues as normal, lead times as of 7th January are as follows:
All orders are now being sent within 5 working days, and often only 1-2 working days.
Please do contact us on 01949 860592 or email@example.com if you have any questions.
If ordering items that have a date for delivery, your whole order maybe kept back so it can be sent together.
Shipping And Handling
All carriage charges include VAT at 20%.
United Kingdom (excluding Highlands and Islands – an additional charge may apply for these areas in which case we will contact you prior to sending your order to agree this) :
Royal Mail charges:
£4.99 on all orders
Courier Service charges:
£9.95 on all orders
The Courier Service is a normally 24hr service from time of dispatch not accounting for unseen circumstances i.e Weather and breakdowns, it is not a guarantee that an order will be sent out to arrive before 4pm the day following an order – our normal turnaround times apply.
If you require your order on a particular day please detail this in the box within the Delivery Information area.
Our courier will leave the parcel in a particular place should you be out if you specify a safe place to leave in the box within the Delivery Information area.
Belgium, Denmark, France, Germany, Republic of Ireland, Luxembourg, Monaco and the Netherlands: £20.40 on all orders
Greece, Italy, Portugal and Spain: £37.20 on all orders
Norway and Switzerland: £48.00 on all orders
Austria, Bulgaria, Czech Republic, Estonia, Finland, Gibraltar, Hungary, Latvia, Lithuania, Malta, Poland, Romania, San Marino, Slovak Republic, Slovenia, Sweden and Turkey: £56.40 on all orders
Every effort is made to dispatch your order as soon as possible on average within 3-4 working days but if you have not received your order within 7 working days (seed only) or 14 working days (all other orders) please contact us.
This assumes all of the items on you order are available now, if some of the items ordered indicate they will be delivered later in the product description then the following will apply:
If the items that are not available now will become available within the next 4 weeks, then your order will be held until this time and as many items as possible will be delivered at this stage. Any items that are for delivery later than this period will be delivered separately later.
Additionally please be aware of seasonal despatch dates for products:
Pond plants are normally sent between May and September (inclusive)
Autumn planting bulbs are normally sent between mid August and December (inclusive)
Spring planting bulbs are normally sent between January and April (inclusive)
Bareroot Hedging is normally sent between mid November and March (inclusive)