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Our mail order service continues as normal, and as of 18th November 2021 dispatch times are as follows:

Up to 5 working days for orders containing plants (plugs and pots), up to 2 working days for orders containing seed only.

Please do contact us on 01949 860592 or sales@naturescape.co.uk if you have any questions.

Shipping And Handling

All carriage charges include VAT at 20%.

United Kingdom (excluding Highlands and Islands – an additional charge may apply for these areas in which case we will contact you prior to sending your order to agree this):

18/11/21: We are still sending all of our products to Northern Ireland without issue.

Royal Mail charges:
£4.99 on all orders

Courier and Signed for Service charges:
£9.95 on all orders

The Courier Service is a normally 24hr service from time of dispatch not accounting for unseen circumstances i.e Weather and breakdowns,  it is not a guarantee that an order will be sent out to arrive before 4pm the day following an order – our normal turnaround times apply.

If you require your order on a particular day please detail this in the box within the Delivery Information area.
Our courier will leave the parcel in a particular place should you be out if you specify a safe place to leave in the box within the Delivery Information area at checkout.

 

Delivery outside of the UK: Following the end of the transition period following the exit of the UK from the European Union it is know substantially harder and more expensive for us to send outside of the United Kingdom. Seeds, plants and bulbs sent outside of the UK now require a phytosanitary certificate at an approximate cost of £300.00 and therefore understandably this will only be viable for large orders only. Please do contact us to enquire about exact costs and we will get back to you.

Delivery Schedule

This assumes all of the items on you order are available now, if some of the items ordered indicate they will be delivered later in the product description then the following will apply:

If the items that are not available now will become available within the next 4 weeks, then your order will be held until this time and as many items as possible will be delivered at this stage. Any items that are for delivery later than this period will be delivered separately later.

Additionally please be aware of seasonal despatch dates for products:

Pond plants are normally sent between May and September (inclusive)
Autumn planting bulbs are normally sent between mid August and December (inclusive)
Spring planting bulbs are normally sent between January and April (inclusive)
Bareroot Hedging is normally sent between mid November and March (inclusive)